We help you establish or renew your service excellence system
HOW CAN WE HELP YOU?
STRATEGY AND CULTURE
Vision and mission
Values and principles
Strategic goals
Operational goals and measurment (OKR's and KPI's)
PROGRAMS
Leadership Program
A program for team leaders, operational leaders and managers that puts leaders in their rightful role along with responsibilities, tasks and knowledge of how to effectively lead heterogeneous groups of colleagues and provide them with a motivating work environment.
Train the Trainer Program
A program through which team leaders, operational leaders and managers are trained to train colleagues (existing, new and seasonal) according to the procedures, standards and other rules of the organization.
5S Program
A program through which we train team leaders, operational leaders and managers for the optimal organization of premises in such a way that cleanliness, efficiency, safety, sustainability and high productivity of work and time are guaranteed.
Continuous improvement Program
A program in which team leaders, operational leaders and managers learn how to approach problems and apply a 7-step improvement system to continuously improve processes.
Effective structure of goals and performance measures
A program through which, based on your strategy, we establish a comprehensive structure of goals and criteria for your organization. We train team leaders, operational leaders and managers to formulate goals, measure and implement activities for constant improvement of results.
MARKETING AND SALES
Branding and Communication
Team and organisation
Sales policy
International selling
Active selling
STANDARDS (SOP) AND MANUALS
Reception
Housekeeping
Service
Kitchen
Wellness
MICE
Animation
Sales
Marketing
HRM
Maintanaince
TRAININGS
Communication
Handling guest's difficulties
Active Sales: Up & Cross selling
SOP tranings (Reception, Service, Kitchen, Housekeeping, Wellness, MICE)
QUALITY CONTROL
Guest's journey and the moments of truth
Secret guest
Check-lists system
CLIENTS THAT WE WORKED WITH
ABOUT US
We are a team of experts that sets and renews service systems in the hotel industry and beyond.
We bring internationally proven knowledge, tools and approaches with which we turn organizations and align teams in the direction of your strategy and the desired level of quality that you want to offer to your guests.
QUESTIONS THAT WE ANSWER
How can we improve guest satisfaction?
How can we elevate the quality of our services?
How can we increase productivity, efficiency and sales performance?
How can we further increase Sales, ADR and RevPar?
How can I achieve constant growth in the quality of our services?
How can I increase engagement and motivation from may team?
How should we achieve greater loyalty and employee retention?
How can we improve managerial competence, responsibility and commitment of managers to achieve goals?
How do we establish our own training system and knowledge transfer system between employees?
Where are the weak points in our service and how to solve them?
HOW?
We partner with you to build
the system behind your desired
quality of service for your organization.
Our proven model will ensure
the consistency of the service
and achievement of measurable goals.
The approach is based on four pillars:
DISCOVERY, DESIGN, DEPLOYMENT, and FOLLOW-THROUGH.
GET IN TOUCH
Navis Agency brings together experts in the field of hospitality and tourismwith proven applicable international knowledge and experiences gained by working hard in the hospitality industry for many years.
We are an active, inspiring and highly motivated team, which rejoiceswhen true service excellence is awakened in teams and organizations. A well-functioning wheel driven by a clear strategy, strong culture, SOPs, training system, control and continuous improvement in service excellence,always produces the expected results.
We are happy to help you with challenges on your journey of service excellence.
How can we help you?